CGV | Le Shop

GENERAL CONDITIONS OF SALE RENOMA ONLINE TRADE SITE

PREAMBLE

The merchant site www.renoma-shop.com (hereinafter referred to as the “Site”) is an electronic commerce site accessible via the Internet network, open to any user of this network (hereinafter referred to as “Internet user”).

It is edited by the company STAR RENOMA (hereinafter referred to as "RENOMA"), a Simplified Joint Stock Company with a capital of 1,500,000 Euros, whose head office is located at 113 avenue Victor Hugo, 75116 Paris, registered in the Paris Trade and Companies Register under number 672001542.

Intra-community VAT number: FR94672001542 - Tel. : 01 44 05 38 38 - Email: renoma@renoma.fr

The Site allows RENOMA to offer for sale textile products, accessories, furniture, objects, works of art (hereinafter referred to as the “Products”) to Internet users browsing the Site (hereinafter referred to as “Customers”) .

For the application of these conditions, it is agreed that the Customer and RENOMA will be collectively referred to as the “Parties” and individually referred to as “Party”, and that the Customer having validated an order will then be referred to as “Buyer”.

These general conditions of sale apply to all countries of the European Union, with the exception of the United Kingdom.

Any order for a Product offered on the Site implies the Buyer's acceptance of these general conditions of sale.

RENOMA reserves the right to modify these general conditions of sale at any time by publishing a new version on the Site. The general conditions of sale are those in force on the date the order is placed.

ARTICLE 1: OBJECT

These general conditions of sale govern the rights and obligations of the Parties resulting from the online sale of the Products offered on the Site, they apply to the exclusion of any other document.

ARTICLE 2. PRODUCTS - PRICES

2.1. PRODUCTS

Only the Products appearing on the Site on the day of its consultation by the Customer are offered for sale. Product offers are limited to Metropolitan France and member countries of the European Union. The product and price offers are valid, while stocks last, as long as they are visible on the site.

2.2. PRICE

We do our best to ensure that the information, descriptions and prices are correct; however, it is possible that errors remain. If the price of an item you have ordered turns out to be wrong, we will notify you as soon as possible and you will have the option of confirming your order with the correct price or canceling it.
If we are unable to contact you, we will cancel the order.
The prices are indicated in Euros all taxes included for the countries of the European Union.
These prices do not take into account, unless otherwise stated, shipping costs, which will be indicated in addition to the price during the ordering stage and before the Customer confirms his order.

ARTICLE 3. ORDER

3.1. ORDER REGISTRATION

The Customer who wishes to place an order chooses the different Product (s) of his choice by clicking on "Add to basket".
At any time the Customer can:
Check the number of Products contained in your basket and obtain detailed information on each of them by clicking on "My basket";
Continue to select Products by clicking on the "Continue shopping" button;
Complete your order by clicking on the "Validate" button.
Any new Customer must complete the fields offered to him to create his customer account. The Customer must accurately complete the form made available to him, on which he will include the information necessary for his identification, including his e-mail address and a password of his choice (which will be personal and confidential) which will be used later. to identify yourself on the site.
Any Customer who already has a customer account must identify himself after having clicked on "Validate", by entering his e-mail address and password.
The Customer accepts that entering these two identifiers constitutes proof of his identity.
The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential.
After having read the summary of his order, once all the requested information has been completed by the Customer, and before payment, the latter takes note of the General Conditions of Sale which he certifies by checking the box provided for this effect.

3.2. CONFIRMATION OF THE ORDER

The validation of the basket confirmation constitutes an electronic signature. This signature has the same value between the Parties as a handwritten signature and constitutes proof of the entirety of the order and of the exigibility of the sums due in execution of the said order. As soon as he has validated his order, the Customer becomes a Buyer.
The Customer will pay for his order by credit card (credit card, Visa, Eurocard / Mastercard / American Express) or by PayPal.
If the Customer wishes to pay for his order by bank card, he must transmit the number and, depending on the type of bank card used, the expiration date and the security code number.

3.3. PAYMENT

The price due by the Purchaser is the amount indicated on the order summary document.
In any case, the amount debited will correspond to the Product (s) actually delivered.
The debit will be done at the time of the order. For any missing product, a refund will be generated as soon as possible.
It is specified that by choosing a payment by credit card, the Buyer will be automatically transferred to the STRIPE electronic payment server.
The server and the payment page are secured by SSL (Secure Socket Layer) 3D Secure encryption so as to protect as effectively as possible all data related to the means of payment, and to guarantee that at no time the Buyer's bank details do not pass through the RENOMA computer system.

3.4. REDUCTION CODES

Discount codes on user accounts: Discount codes can be offered, at any time, to holders of customer accounts. These discount codes can only be used on purchases made through the account for which the discount code was offered and registered.
Promotional discount codes: promotional discount codes applicable to all or certain purchases made on the Website may be offered at any time.

3.5. ACKNOWLEDGMENT OF ORDER

At the end of the payment, a summary document of the order is sent to the Purchaser by e-mail to the e-mail address indicated by the latter.
This document, which constitutes an acknowledgment of receipt, contains all the elements constituting the contract entered into between the Parties.

ARTICLE 4. DELIVERY

RENOMA will make its best efforts to ensure that the order is sent within 48 hours and a maximum of 210 working days from the day following that of the validation of his order by the Buyer. During periods of private sales, sales or outlet sales: this delivery period may be extended by 15 working days.
It is specified that the orders registered on the Internet site www.renoma-shop.com on Saturday afternoon, Sunday and Monday are processed the following Tuesday. Orders recorded on the website www.renoma-shop.com on a public holiday other than Friday, Saturday and Sunday are also processed the following working day.
The Products ordered by the Purchaser are delivered in mainland France and in all the countries of the European Union, to the address indicated by the Purchaser on the page of the final confirmation of his order, accompanied by a voucher Delivery. The Purchaser has the option of having the Products delivered to an address other than his own. Delivery will not be ensured in the event of force majeure, transport strike and / or postal services.
Items are delivered within the limits of available stocks. In case of unavailability of the ordered product, RENOMA will honor the order for the other products, and will reimburse the Customer for the missing products, after the shipment of the order, the Customer will be invoiced only for the products actually shipped.
In the event of a foreseeable extension of the delivery period, RENOMA undertakes to inform the Purchaser as soon as possible and by any means so that the latter can then choose to maintain or to cancel his order in whole or in part.
RENOMA cannot be held liable and held liable for the consequences of any events beyond its control, in particular cases of force majeure or fortuitous events, which tend to delay or prevent delivery of the product ordered.
In the event of non-compliance with the mentioned deadline plus 10 days, the Purchaser may cancel his order by sending a registered letter with acknowledgment of receipt to the address of the head office indicated at the top of these general conditions. The cancellation will only be taken into account by RENOMA if the dispatch or delivery has not taken place between the sending and receipt of said letter. The Buyer will be reimbursed at the latest within 14 days of receipt of the registered letter by RENOMA.
Given the time required for the manufacture of personalized products, the average delivery times mentioned above are not applicable to personalized products.
Consequently, RENOMA also reserves the right to split the delivery of the order of several personalized products or of a personalized product and other non-personalized products.

ARTICLE 5: RECEPTION OF THE ORDER

RENOMA guarantees the conformity of the delivered Product with the essential characteristics described on the site www.renoma-shop.com and this for a use in accordance with its intended purpose.
The Purchaser is required to check the condition of the packaging and the conformity of the Product delivered, and to make any reservations, if applicable, on the carrier's delivery note.

ARTICLE 6. RIGHT OF WITHDRAWAL

The Buyer has a period of fourteen days from the day after receipt of the Product (s) ordered to exercise his right of withdrawal, without having to provide any reason.
The Purchaser notifies his decision to withdraw by means of an unambiguous declaration:
by completing the withdrawal form on the site via our contact form. If the Purchaser chooses this option, RENOMA will send him an acknowledgment of receipt of the withdrawal by email without delay.

Or by post to:
Renoma Shop - Customer Relations Service - 129bis rue de la Pompe - 75116 PARIS - FRANCE
The Purchaser must return the Product (s), at their expense, in their original packaging and packaging and in new condition, accompanied by the corresponding purchase invoice, to the following address :

Renoma Shop - Customer Relations Service - 129bis rue de la Pompe - 75116 PARIS - FRANCE
The Buyer bears all the risks of this shipment. RENOMA will not be responsible in the event of loss, theft or delay of the returned Product. The burden of proof of the return is on the Purchaser.

The Purchaser cannot be held liable with regard to the depreciation of the good resulting from the manipulations necessary to ensure the conformity of the Product (s) with its expectations.
If the aforementioned conditions are met, RENOMA will reimburse the Buyer for the total amount of his order, including delivery costs (with the exception of additional costs arising from the fact that the Buyer has chosen, where applicable, a delivery other than the less expensive standard delivery method offered by RENOMA), without undue delay and, in any event, no later than fourteen (14) working days from the day on which the Buyer's decision to withdraw will have been brought to the attention of RENOMA.

RENOMA may withhold reimbursement until receipt of the returned Product (s), or until the Buyer has provided proof of shipment of the Product (s), the date selected being that of the first of these facts.
RENOMA will reimburse using the same means of payment as that used by the Purchaser for the initial transaction, unless the Parties agree to a different means.
In the event of payment of the purchase by credit card or in the event of expiry of the validity of the card, refunds can only be made by bank transfer. Communication of the RIB is essential to proceed with the reimbursement.
In any event, this reimbursement will not incur costs for the Buyer.
In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of goods made to the consumer's specifications or clearly personalized.
Consequently, the Buyer will not be able to exercise his right of withdrawal when ordering a personalized product (s).
Nevertheless, the Purchaser continues to benefit from the guarantees provided for in article 7 of these General Conditions relating to defective products or not conforming to the order.

ARTICLE 7. GUARANTEES

All Products sold by RENOMA benefit from the legal guarantee of conformity provided for in Articles L. 217-4 and following of the Consumer Code, and the guarantee against hidden defects provided for in Articles 1641 and following of the Civil Code.
In any case, RENOMA cannot be held responsible for faults resulting from improper use of the product by the Purchaser, normal wear and tear of the product, lack of maintenance or alteration of the product by the purchaser. 'Buyer.
7.1 Guarantee of conformity

The Buyer:

Benefit from a period of two years from the delivery of the Product to act;
Can choose between repairing or replacing the product, subject to the cost conditions provided for in article L 217-9 of the Consumer Code;
Is exempt from providing proof of the existence of the lack of conformity upon delivery of the Product, during the twenty-four months following delivery of the product;
To benefit from this warranty, the Purchaser must provide dated proof of purchase of the product.
The Purchaser will implement this guarantee by informing RENOMA of the lack of conformity by e-mail to customer service, via the contact form on the site.

7.2 Guarantee of hidden defects

In addition, RENOMA is bound by the guarantee for the hidden defects of its Products which make them unfit for the use for which they are intended, or which reduce this use to such an extent that the Purchaser has not acquired them or does not have them. given that a lower price if he had known them.
The Buyer has a period of two years from the discovery of the hidden defect to act.
In case of implementation of the guarantee against hidden defects of the item sold, the Buyer can choose between the cancellation of the sale or a reduction in the price.

7.3 Consideration of the Buyer's request

RENOMA undertakes, in view of the Buyer's request, to exchange or refund the product to the Buyer. In the event of an obvious difference in cost between the two options, RENOMA will opt for the cheapest solution.
In the event of a return due to a defect, RENOMA will reimburse the shipping costs on presentation of the corresponding supporting documents and in any event according to the rates in force. The reimbursement is made in proportion to the price of the product over the entire order.
Subject to the Buyer's consent, RENOMA may offer him a credit note instead of the exchange or refund.
The stipulations of this article do not prevent the Purchaser from benefiting from the right of withdrawal provided for in article 6.

ARTICLE 8. RETURNS

Returns include credit and / or refund requests.
Without prejudice to the provisions of the legal guarantee, the Purchaser has a period of thirty days from the date of receipt of his order to make a return request. Only items returned on time, in their original packaging, unwashed and unworn may be returned.

Each return must be accompanied by the return form duly completed by the Buyer in his customer account ("My Orders and Returns" tab, then "See details" of the order concerned, and "Make a return" section) and be returned at the address given below:

Renoma Shop - Return Service - 129bis rue de la Pompe - 75116 PARIS - FRANCE
A prepaid transport slip will also be downloadable from the Buyer's customer account following the creation of the return form. If this option is not available, the Purchaser is invited to complete the contact form available from his customer account ("Need help" section then "Write to us") so that a prepaid slip is sent to him within the as fast as we can.
If the Purchaser were required to advance the return costs to return his parcel, RENOMA covers the return costs up to a limit of 6 euros for France and 16 euros for international.

The return in store is possible within the framework of an exchange of a value equal or greater than the ordered product or of a refund.

- In the event of an exchange for a value greater than the product ordered, the Customer will pay the price difference.
- In the event of a refund, the Customer must first make the return request from his customer area and present his return form at the point of sale so that the refund request can be duly taken into account. Without a return form, the refund cannot be processed.
Note that in-store returns are unavailable during special sales periods (Private Sales, Sales).
Personalized products cannot be returned or exchanged and cannot be the subject of a credit or a refund.

ARTICLE 9. INFORMATION TECHNOLOGY AND FREEDOMS

9.1. PERSONAL DATA AND COOKIES

Personal information

RENOMA complies with the regulations in force on the policy of confidentiality and personal data.
The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential and will not be passed on to third parties, with the exception, where applicable, of RENOMA's partners, in particular the carrier. The lack of information implies the automatic rejection of the order.
The Buyer's bank details are not kept beyond the purchase, unless the Buyer has consented to their saving on his customer account. In any case, the cryptogram is never kept by RENOMA.
The Customer has the right to access, modify, rectify, port and delete data concerning him. To exercise this right, the Customer must send an email to RENOMA customer service at the email address via the contact form available on the website www.renoma-shop.com or at the following postal address:
Renoma Shop - Customer Relations Service - 129bis rue de la Pompe - 75116 PARIS - FRANCE

When viewing the Site, information relating to the navigation of the Customer's terminal (computer, tablet, smartphone, etc.) on the Site may be saved in "cookie" files installed on the Customer's terminal, subject to the choices expressed by him concerning cookies. These choices result in particular from the parameters of the Customer's browser software used during his visit to the Site, which he can modify at any time. These cookies make it possible to recognize the terminal's browser during the validity period of the cookie concerned.

9.2. WEB BEACONS

Certain web pages of the Site may sometimes contain electronic images or “web beacons”, which make it possible to count the number of visitors to the page or to the Site, and / or to provide RENOMA with a certain number of indicators.
These web beacons can be used with some of RENOMA's partners, in particular to measure and improve the visibility of certain pages and, more generally, the effectiveness of the Site.
In any case, the information obtained via these tags is strictly anonymous and simply allows statistics to be gathered on the number of visits to certain pages of the Site, in order to better serve the users of the Site.

ARTICLE 10. MISCELLANEOUS STIPULATIONS

10.1. FORCE MAJEURE

RENOMA will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, recognized as such by case law.
The Parties agree to consult as soon as possible in order to determine the methods of processing the order for the duration of the case of force majeure.
Beyond a period of one (1) month of interruption due to force majeure, the Parties will be released from their obligations towards each other.

10.2. ENTIRE CONTRACT

These general conditions of sale and the order summary sent to the Purchaser form a contractual whole recapitulating all the agreements entered into between the parties.

10.3 CONSERVATION AND ARCHIVING OF TRANSACTIONS

The archiving of invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy.

10.4 APPLICABLE LAW - COMPETENT JURISDICTIONS - CLAIMS

These general conditions of sale and the contractual relations between RENOMA and the Purchaser are subject to French law.

For any additional information or if you wish to file a complaint, we invite you to send your comments, questions or complaints to our Customer Service by email using the contact form available on our site or by telephone on 01 44 05 38 25 (from Tuesday to Saturday from 10 a.m. to 7 p.m. - non-surcharged call).

If after a prior written complaint to RENOMA customer service, your dispute has not been resolved, you can submit your complaint to a mediator via the European Commission's dispute resolution platform available at the following address: https: //ec.europa.eu/consumers/odr/

In the absence of an amicable agreement, the dispute will be subject to the exclusive jurisdiction of the competent French court.

ARTICLE 11. COUNTRY OF DELIVERY

On www.renoma-shop.com, RENOMA ships its parts to the following countries:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden.

ARTICLE 12. CUSTOMIZATION OF PRODUCTS

RENOMA offers you a customization offer for a selection of products allowing you to choose the color of said products, from a range of colors offered, and to affix initials to them.
However, we reserve the right to refuse, at our sole discretion, any request that we believe:
Inappropriate or contrary to public order or morality
Incompatible with the brand image of RENOMA products
Constituting an infringement of the trademark rights or the copyrights of a third party.
You acknowledge that although we reserve the right to refuse your request for personalization, you are solely responsible for it. In this regard, RENOMA cannot be held responsible for the personalization carried out vis-à-vis third parties.
Personalized products cannot be returned or exchanged and cannot be the subject of a credit or a refund.

APPENDIX 1: MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract)
To the attention of :
Renoma Shop - Customer Relations Service - 129bis rue de la Pompe - 75116 PARIS - FRANCE

I / We (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the product (s) below:
Ordered on:
Received on:
Name of consumer:
Consumer address:
Date:
(*) Delete the unnecessary mention

APPENDIX 2: CIVIL CODE AND CONSUMPTION EXTRACTS

1. LEGAL GUARANTEE OF COMPLIANCE WITH THE CONSUMER CODE

Article L217-4
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

Article L217-5
The good complies with the contract:
1 ° If it is suitable for the use usually expected of a similar item and, where applicable:
If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
If it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12
The action resulting from the lack of conformity lapses two years after delivery of the goods.

2. GUARANTEE OF HIDDEN DEFECTS OF THE CIVIL CODE

Article 1641
The seller is bound by the warranty due to hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.

Article 1648
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

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